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Here's a quick summary of our key Warranty & Return policies. For full details please check the Warranty tab on the products you are interested in.
- All new Monitors carry a 3 year Parts & Labor warranty.
- Most Home Theater projectors carry a 1 year parts & labor warranty except the lamps which vary by model but many are warranted for the earlier 500 hrs or 6 months. Most new lamps however are rated for 2000 plus hours. Some Pro projectors carry a 3 year warranty.
- All products have a 30 day return for equal replacement or refund. After 30 days we will usually replace with a refurbished model.
- All refurbished products carry an industry leading 1 year parts & labor warranty.
- All refurbished projectors will come with at least 80% lamp life.
- Out of warranty products, depending on age, can often repaired for parts & labor. Ask about upgrades or trade-ups on out of warranty items.
- For Repairs & Returns, shipping is usually via Ground which takes 3-5 business days, each way, depending on location. Repairs/processing is usually 1 business day, so total cycle time is 7-11 business days. Please let our agents know if you need to arrange faster shipping when scheduling work and they will work to accomodate your request.
Here are a few ways to get more information or connect with us...
Call - For Sales / Product Selection Help:
1-888-920-BenQ (2367) Mon- Fri 8:30AM-5:30PM Central Time
Call For Tech Support, Customer Service, Returns/Exchanges:
1-866-600-BenQ (2367) Mon- Fri 8:30AM-5:30PM Central time
Looking for copies of User Manuals for products new or old? Check this page